Privacy Policy

 

Privacy Policy

Effective Date: July 18, 2025

Last Updated: July 18, 2025

Welcome to igloocoolers.ae, the official website managed and operated by Elite Horizon General Trading LLC, the exclusive distributor of Igloo products in the United Arab Emirates. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

This policy complies with applicable United Arab Emirates data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as the UK Data Protection Act 2018and the UK General Data Protection Regulation (UK GDPR).

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide to Us

We collect personal information you voluntarily provide when you:

  • Place an order

  • Subscribe to our newsletter

  • Fill out a contact form

  • Participate in surveys or promotions

This may include:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Telephone number

  • Payment information (processed securely through third-party providers)

  • Any additional information you share with us via forms or email

b. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited, time and date of visit

  • Referring URL

  • Device identifiers

  • Cookie and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send transactional and marketing communications (with consent)

  • Personalise user experience

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. Marketing Communications

With your consent, we may send you promotional emails or newsletters. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us at sales@igloocoolers.ae.

We will never send unsolicited marketing to users in the UK or UAE without the appropriate legal basis.

4. Use of Cookies

We use cookies and similar tracking technologies to:

  • Improve site functionality

  • Analyse website usage

  • Remember user preferences

  • Facilitate shopping cart and checkout

You may disable cookies in your browser settings, though some features may not function properly without them.

5. Lawful Basis for Processing

Under UK GDPR and UAE PDPL, we rely on the following lawful bases to process your personal data:

  • Your consent

  • The performance of a contract with you

  • Compliance with legal obligations

  • Legitimate interests (e.g., analytics, fraud prevention, business improvement)

6. Sharing of Information

We do not sell your personal data. We may share your data with:

  • Payment processors and logistics providers

  • IT service providers (e.g., cloud hosting, email platforms)

  • Marketing and analytics partners

  • Legal or regulatory authorities, when required

All third parties are contractually bound to protect your data and use it only for agreed purposes.

7. Data Transfers Outside the UK or UAE

If personal data is transferred outside the UK or UAE, we ensure safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the UK ICO

  • Adequacy decisions or recognised transfer mechanisms under UAE PDPL

8. Your Rights

For Users in the UK

You have the right to:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

For Users in the UAE

You may:

  • Request access, correction, or deletion of your data

  • Object to or restrict processing in certain cases

  • File a complaint with the UAE Data Office if you believe your rights are violated

To exercise your rights, contact us at sales@igloocoolers.ae.

9. Data Security and Retention

We apply appropriate security measures, including:

  • SSL encryption

  • Secure server infrastructure

  • Access control and authentication protocols

We retain data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review the policy regularly.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:

Elite Horizon General Trading LLC

Email: sales@igloocoolers.ae

Website: www.igloocoolers.ae