Warranty Policy
Effective Date: July 18, 2025
Limited Warranty
Elite Horizon General Trading LLC, the exclusive distributor of Igloo® in the United Arab Emirates and GCC, warrants that its products are free from defects in material or workmanship under normal use and service for the periods listed below.
This warranty is valid only for the original retail purchaser and is not transferable. It does not cover incidental or consequential damages and may not apply if the product has been:
- Damaged due to abuse, misuse, or neglect
- Involved in an accident
- Used in a manner not intended or described in the product manual
- Repaired, altered, or modified, including electronic changes
All implied warranties, including merchantability, are limited to the durations indicated. Your legal rights may vary depending on your jurisdiction.
Important!
If your Igloo product was purchased from a retail store, please return it directly to the retailer — if within their return period.
If the retailer's return period has expired but your product is still within the Igloo warranty period, please submit a warranty claim. Do not return the product until you have contacted us and received instructions.
Warranty Coverage Periods
| Category | Warranty Period |
|---|---|
| Coolers – Hard and Soft Sides | 1 Year |
| Coolers – Thermoelectric* | 1 Year |
| Beverage Jugs | 1 Year |
| Water Bottles, Tumblers, and Travel Mugs | 90 Days |
| Ice Substitutes | 90 Days |
| Electronic Components (Lighting, Speakers, Radio) | 90 Days |
| Accessories | 1 Year |
| Replacement Parts | 1 Year |
| Super Tough Series | 3 Years |
| Rotomolded Coolers (Sportsman & Yukon) | 5 Years |
| Stainless Steel | 1 Year |
| Trailmate | 1 Year |
| IMX | 5 Years |
| BMX | 3 Years |
| Party Bar | 1 Year |
| Playmate | 1 Year |
| ReCool (Pulp) | No Warranty |
How to Obtain Warranty Service
We stand behind the craftsmanship of our coolers and accessories. If your product fails within the warranty period due to a defect in materials or workmanship, please contact us directly.
For customers in the UAE & GCC:
Click here to submit a Warranty Service Request
Note: Please include your order number, purchase date, a detailed description of the issue, and clear photos of the product in your email. Our customer service team will guide you on the next steps.
Igloo Branded Appliances (Fridges, Freezers, Ice Makers, Wine Coolers)
For issues related to Igloo branded appliances, please contact the licensed manufacturer directly:
https://nostalgiaproducts.com/pages/support
Phone: 833-258-4210
For Retailers & Trade Partners in the GCC
All warranty and return claims must be coordinated with your Elite Horizon account representative or distributor contact. Retail partners are required to follow the agreed return processes under your account terms with Elite Horizon General Trading LLC.
Disclaimer
This warranty policy is applicable only within the United Arab Emirates and GCC region and supersedes any global or manufacturer warranty terms unless otherwise specified in writing by Elite Horizon General Trading LLC.
Updated July 18, 2025